Improving support to help serve you better
At Labnet, we don't want our relationship with our clients to end after they've made their initial purchase. To that end, we offer extensive customer service plans based on product levels. Just as we are improving and expanding our product offering, we are also improving our customer service plans offerings to assist you in your use of our software.
First, we're expanding our team, and are pleased to welcome Susan Peneguy to the support department. She has eighteen years of experience in the dental industry, having worked in both dental labs and dental offices. She used Labnet in her previous lab employment, so she truly understands Labnet's features and functions.
We are also adding different ways for you to get information about Labnet, starting with our new Webinar program. Starting in June, we will be offering online presentations covering Labnet setup and basic use. These will be an ideal introduction for new staff, providing training in general Labnet use at no extra cost or manager time for your lab.
As always, our clients with customer service plans have access to unlimited phone support, a substantial discount on training seminars, and free downloads of Labnet updates. Of course, this includes Labnet 8.0. All customers who have subscribe to a customer service plan can upgrade to the new versions of Labnet, SupplyNet, and Labnet Online at no extra charge.
